Returns & Exchanges

Due to the perishable nature of our products, DRINK GHOST does not accept returns on beverage items, however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. If there is an issue with your delivery, please contact our support team within 7 days of receipt to initiate a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your shipment.

• 2.
  Provide Documentation

  Attach clear photos of the damaged product, the packaging, and the shipping label to help us process your claim quickly.

• 3.
  Review Process

  Our team will review your request within 48 business hours to determine eligibility for a refund or a complimentary replacement shipment.

• 4.
  Resolution

  Once approved, we will either issue a credit to your original payment method or dispatch a new order at no additional cost to you.